Thank you for all of your advice and hard work in changing our Nortel Phone System over to the new Avaya Phone System. We appreciated the excellent communication throughout the process including the accessibility you gave us during all hours of the day and night. We especially appreciated your understanding of our budget constraints by helping us decide upon what we needed without the pressure to sell us products that were not within our means or needs at the time.
The new system was installed in time and on budget. Additionally, the Avaya phone system has exceeded our expectations in terms of user friendliness, improved customer service, and reduced annual telephone related costs.
CI is a leading software manufacturer of IVR call handling solutions comprised of inbound, CTI self-service and outbound solutions for the contact center, IP phones, and mobility devices. CI's flagship solution, eONE, is a universal voice portal platform (IVR) that historically had been deployed on Premise. The partnership between CI and Cloud9 helped us accomplish the goal of adding a hosted/cloud offering to our customers. By doing so CI, with Cloud9 as a partner, helped our clients gain efficiencies in service, implement new levels of customer commitment all while decreasing software, hardware, carrier lines and monthly maintenance cost, as an overall decrease in expense, by at least 33%. CI's focus on delivering self-service solutions that are scalable in size and streamlined to help clients reduce costs, increase profitability and enhance overall customer satisfaction took on a whole new dimension with the new cloud strategy. "CI has an obligation to our customers to be in lock-step with the rapid changes the IT industry. By offering a hosted/cloud deployment model we can help our clients gain efficiencies in service, implement new levels of customer commitment all while decreasing software, hardware, carrier lines and monthly maintenance cost by at least 33%. Working with Robin Neilen and Cloud 9 from concept, to design to a fully realized and deployed hosted solution in C9's NOC help us in all the aspects of moving our software from a premise based solution to the cloud. In truth, today the sky is the limit to what can offer"
