Technical Support

Phone Systems' Technical Support

We offer from basic to advance support Monday - Friday 9:00am to 5:00pm or After hours support 24 by 7.

Our technicians and consultants are ACIS, ACSS and APSS certified experts in the Avaya, Nortel and Mitel SMB/Enterprise phone systems. With hundreds of successful installations, enjoy knowing that the job will get done right the first time.

Cloud 9 Business Solutions is your Authorized Avaya and Mitel Partner. We offer onsite or remote technical support on all Avaya, Mitel and Avaya phone systems. We also provide support for the Networking router and switches Equipment.

Support is offered at the rates starting at $110 per hour for SMB and $175 for Enterprise.

Remote Support

  • Based on 15 minute increments
  • There may be a minimum 1/2 hr. charge for complex situations
  • Additional time is billed in 15 minute increments
  • You are only billed for the amount of time you utilize

Onsite Support

  • Based on .5 hr increments
  • There may be a minimum 2 hr. Charge for complex situations
  • Trip charge of $50.00
  • You are only billed for the amount of time you utilize.

Call for your free quote.

We are an Avaya, Nortel and Mitel certified partner with certified technicians on staff for remote or onsite support. Equipment we support:


  • Avaya IP Office
  • Avaya Aura
  • Avaya Communication Manager
  • Avaya Partner
  • Avaya Merlin Magix
  • Avaya Merlin Legend
  • Avaya Avaya Definity
  • Avaya Voice Mail Pro


  • Nortel BCM
  • Nortel Norstar
  • Nortel Meridian
  • Nortel Option 11
  • Nortel Option 61
  • Nortel Option 81


  • Mitel 3300
  • Mitel MiVoice Business
  • Mitel Communication Manager
  • Mitel Nupoint (Voice Processing system for above platform)
  • Mitel MCD or vMCD (Mitel Communications Director)
  • Mitel MBG (Mitel Border Gateway)
  • MiVoice Office 250
  • MiVoice Office 400

We also offer Avaya, Nortel and Mitel technicians' for all authorized telecom business partners. As a local installer, technician and technical support on all voice and data systems. C9 will work for you as a telephone contractor, telephone installer or as a VOIP phone technician.